Thanking call from customer
On the afternoon of 10.23, the young lady from ALPTEC sales office received a "special" call. The caller was a gas station master in his 40s or 50s with a strong local accent. In fact, there are a lot of calls from customers every day, but this call is different from daily calls. Although it was snowing in Aba Prefecture, Sichuan, the customer said that his heart was warm, let us listen to the heart-warming call:
Sales: Hello, Qingdao ALPTEC.
Customers from Aba Prefecture(China's plateau): Thank you very much.
Sales: (I'm a little confused, although I have heard a lot of thanks from customers before, I was silent for 2 seconds, and I am ready to ask clearly what makes customers so thankful.)
Customer from Aba
Prefecture: You have an installation colleague who can endure hardships. Our
environment is not good, it is snowing. And he has altitude sickness. He
installed the equipment for us until the early morning. He is very responsible.
We are really touched, and today we specifically called to thank him.
Sales: (I can feel his
excitement and full touch from the customer's tone.) You are polite. This is
what we should do. Do you know the name of the installer?
Customer from Aba
Prefecture: Oh, I forgot to ask his name at the time. Today I called your
company to thank him.
Sales: Thank you for your trust and feedback, I will pass your gratitude to this colleague...
There are many colleagues in ALPTEC
Same as Xingyun Li
Run around all the year round
Persist in doing things for customers down-to-earth
Always consider customers
Sincere service to every customer
ALPTEC is such a professional and efficient style
A company that really does things for customers
Since its establishment 24 years ago, continuous growth
Provide users with a total of about 500,000 sets of products
With excellent quality and professional service
Have a good reputation in the industry
Get unanimous praise from customers.