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Thanking call from customer

Thanking call from customer

Issue Time:2020-10-27
Thanking call from customer

On the afternoon of 10.23, the young lady from ALPTEC sales office received a "special" call. The caller was a gas station master in his 40s or 50s with a strong local accent. In fact, there are a lot of calls from customers every day, but this call is different from daily calls. Although it was snowing in Aba Prefecture, Sichuan, the customer said that his heart was warm, let us listen to the heart-warming call:


Ring~ring~ring

Sales: Hello, Qingdao ALPTEC.

Customers from Aba Prefecture(China's plateau): Thank you very much.


Sales: (I'm a little confused, although I have heard a lot of thanks from customers before, I was silent for 2 seconds, and I am ready to ask clearly what makes customers so thankful.)


Customer from Aba Prefecture: You have an installation colleague who can endure hardships. Our environment is not good, it is snowing. And he has altitude sickness. He installed the equipment for us until the early morning. He is very responsible. We are really touched, and today we specifically called to thank him.

Sales: (I can feel his excitement and full touch from the customer's tone.) You are polite. This is what we should do. Do you know the name of the installer?

Customer from Aba Prefecture: Oh, I forgot to ask his name at the time. Today I called your company to thank him.

Sales: Thank you for your trust and feedback, I will pass your gratitude to this colleague...


This colleague’s story is not over. The task he received on the Oct.21st started from Chengdu City on the same day and arrived at Seda County in Aba Prefecture at 8:00 p.m. He went straight to the site without rest. During the commissioning and installation, it snowed and he had altitude sickness and dizziness, but he insisted on installing and commissioning the equipment. And then left after confirming that the equipment can operate normally. It was already past 12 o'clock in the evening, and he drove to Chengdu at 6 o'clock the next morning and continued to work in the next scene.

There are many colleagues in ALPTEC

 

Same as Xingyun Li

 

Run around all the year round

 

Persist in doing things for customers down-to-earth

 

Always consider customers

 

Sincere service to every customer

 

ALPTEC is such a professional and efficient style

 

A company that really does things for customers

 

Since its establishment 24 years ago, continuous growth

 

Provide users with a total of about 500,000 sets of products

 

With excellent quality and professional service

 

Have a good reputation in the industry

 

Get unanimous praise from customers.